Shipping & refund policy


  • Orders over the value of £50 will be sent using a recorded delivery method (1st Class signed for or DHL)
  • Orders under £50 will be sent via 1st Class (or DHL if you select it)
  • Most parcels arrive next day; please allow up to 3 working days.

Rest of World

  • Please select the postal service you require – UPS must be used for VTG, Pulse B1 and Dynatex products.  DHL can be used for all others.
  • DHL and UPS both provide tracking data; you’ll receive the tracking number as soon as the parcel is booked into the courier’s system.
  • DHL and UPS – 2-3 days
  • DHL and UPS both offer carbon offsetting for your parcel’s journey. This is provided at no extra cost.

I aim to hold most items in stock, but during busy times such as the release of a new product, it may take a short time for suppliers to send me new stock.  The companies I deal with are relatively small, often family firms, as are their suppliers and manufacturers.  There are occasionally unforeseen delays.  If the delay is likely to be significant (one week or more), I will let you know as soon as possible, and will keep you informed via email throughout the process.



In the unlikely event that I’m unable to fulfil your order, I will contact you and issue a full refund.  If I can’t fulfil your whole order in one go, I’ll contact you and offer to fulfil the order in stages.  UK – no extra fee for partial fulfilment.  Rest of World – you may be invited to pay for additional postage costs.

If you change your mind about an order before it is despatched, I will refund 95% of the value of your order, to cover the fees I’m charged by my payment processor.